ARA-pro

ARA-pro was developed to centrally register alarm information reported by alarm dialers from multiple locations. From the central point, pre-programmed duty rosters are used to call up one or more service staff by pager or mobile telephone with SMS or spoken messages. The system can also be used for local alarms on PCs. The extensive logbook function registers all relevant alarm information from the moment the call is received until the moment the report is accepted. ARA-pro consists of a Windows-compatible software package and one or more telephone line interfaces for receiving the alarm information and forwarding it to the service staff. ARA-pro can receive alarms from virtually all brands of alarm dialers.

The principal technical features:

• Compatible with incoming alarms from virtually every brand of alarm dialer
• Continually updated overview of alarms
• Call-ups from duty rosters
• Categorization of people into service groups
• Categorization of alarms into urgency levels
• Alarm forwarding using SMS text messages or pager (country-dependant)
• Optional speech synthesis for alarm forwarding using spoken messages
• Acceptance procedure for incoming alarm
• Alarm process logging from occurrence to repair
• Optional local on-screen reports without alarm forwarding
• Non-standard protocols as an optional extra
• Extensive logbook with filtering and reporting capabilities
• Processing of 24-hour verification reports
• Autonomous report of ARA-PC failure through line interface
• Possibilities for linking to systems such as SCADA (DDE)

For further information, see Functional features of ARA-pro..